At smsm.ph, your privacy matters as much as your gaming experience. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use it, and the rights you have as a player based in the Philippines. We keep things transparent — no hidden clauses, no surprises.
Six things smsm.ph commits to when it comes to your personal data.
All personal and financial data on smsm.ph is protected by end-to-end encryption. Your account credentials, payment details, and identity documents are stored securely and never transmitted in plain text.
smsm.ph does not sell, rent, or trade your personal information to third parties for marketing purposes. Your data is used solely to operate the platform, comply with legal obligations, and improve your experience.
You have the right to access, correct, and request deletion of your personal data held by smsm.ph. Submit a request any time through our support team and we will respond within the timeframes required by applicable law.
smsm.ph collects only the personal data that is necessary to operate the platform, verify your identity, process payments, and comply with Philippine gaming regulations. We do not collect data beyond what is required.
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by Philippine law. Account data is retained for a minimum of five years following account closure for regulatory compliance.
In the unlikely event of a data breach that affects your personal information, smsm.ph will notify affected players promptly and take immediate steps to contain the breach and prevent further unauthorized access.
Important: This Privacy Policy applies to all personal data collected by smsm.ph through its website, mobile application, and all associated services. By registering on smsm.ph, you acknowledge that you have read and understood this policy and consent to the processing of your personal data as described herein.
smsm.ph ("we", "us", "our", "the Platform") is committed to protecting the privacy and personal data of all registered players and visitors. This Privacy Policy describes how smsm.ph collects, uses, stores, shares, and protects personal information in connection with the operation of the smsm.ph online gaming platform, which is accessible via the smsm.ph website and mobile application.
This policy is drafted in compliance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines, and its Implementing Rules and Regulations. smsm.ph takes its obligations under Philippine data privacy law seriously and has implemented appropriate technical and organizational measures to ensure the security and confidentiality of all personal data it processes.
This Privacy Policy should be read alongside the smsm.ph Terms & Conditions and Responsible Gaming Policy, both of which form part of the overall agreement between you and smsm.ph.
smsm.ph collects personal data that is necessary to provide its services, verify player identity, process financial transactions, and comply with applicable Philippine gaming and anti-money laundering regulations. The categories of personal data we collect include:
smsm.ph does not collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data beyond what is strictly required for identity verification purposes.
smsm.ph collects personal data through the following means:
The majority of personal data we hold is provided directly by you during the account registration process, KYC verification, payment transactions, and communications with our support team. You are responsible for ensuring that all information you provide to smsm.ph is accurate, complete, and current.
When you access the smsm.ph platform, certain technical and usage data is collected automatically through cookies, web beacons, and similar tracking technologies. This includes your IP address, device information, and browsing behavior within the platform. Please refer to Section 7 for more information on our use of cookies.
In some cases, smsm.ph may receive personal data about you from third-party sources, including identity verification service providers, payment processors (such as GCash and PayMaya), and fraud prevention services. Data received from third parties is handled in accordance with this Privacy Policy.
smsm.ph uses the personal data it collects for the following purposes:
| Purpose | Data Used |
|---|---|
| Account registration and management | Identity data, contact data |
| Identity verification (KYC) | Identity data, financial data |
| Processing deposits and withdrawals | Financial data, identity data |
| Providing gaming services | Technical & usage data, identity data |
| Customer support and dispute resolution | Communications data, identity data |
| Fraud prevention and security monitoring | Technical data, financial data, identity data |
| Regulatory compliance and AML obligations | Identity data, financial data, transaction history |
| Responsible gaming monitoring | Usage data, game history, financial data |
| Platform improvement and analytics | Technical & usage data (aggregated/anonymized) |
| Sending service-related communications | Contact data |
| Sending promotional communications (with consent) | Contact data |
smsm.ph will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or as otherwise required by applicable Philippine law.
Under the Data Privacy Act of 2012, smsm.ph processes your personal data on the following legal bases:
smsm.ph does not sell, rent, or trade your personal data to third parties. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this policy:
smsm.ph engages trusted third-party service providers to assist in operating the platform. These include identity verification providers, payment processors (GCash, PayMaya, BPI, BDO, Metrobank), game software suppliers, cloud hosting providers, and customer support tools. All service providers are contractually bound to process your data only on our instructions and in accordance with applicable data privacy law.
smsm.ph may be required to disclose your personal data to Philippine government agencies, regulatory bodies, or law enforcement authorities where required by law or in response to a valid legal request. This includes disclosures required under the Anti-Money Laundering Act (AMLA) and applicable gaming regulations.
In the event of a merger, acquisition, or sale of all or part of smsm.ph's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and the privacy practices of the acquiring entity prior to the transfer taking effect.
smsm.ph may share your personal data with other third parties where you have given your explicit consent to such sharing. You may withdraw this consent at any time by contacting our support team.
No Cross-Border Transfers: smsm.ph does not routinely transfer your personal data outside the Philippines. Where any cross-border transfer is necessary, smsm.ph will ensure that appropriate safeguards are in place in accordance with the Data Privacy Act of 2012 and the regulations of the National Privacy Commission.
Cookies are small text files placed on your device when you visit the smsm.ph platform. They allow the platform to recognize your device, remember your preferences, and collect information about how you use the site. smsm.ph uses both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period).
You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the smsm.ph platform. Strictly necessary cookies cannot be disabled as they are essential to the operation of the platform.
smsm.ph implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:
While smsm.ph takes all reasonable steps to protect your personal data, no method of data transmission or storage is completely secure. You are responsible for maintaining the confidentiality of your account credentials and for notifying smsm.ph immediately if you suspect unauthorized access to your account.
smsm.ph retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law. The following general retention periods apply:
Upon expiry of the applicable retention period, personal data will be securely deleted or anonymized in accordance with smsm.ph's data disposal procedures.
Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by smsm.ph:
To exercise any of the above rights, please contact the smsm.ph support team via the Support page. We will respond to all data subject requests within thirty (30) days of receipt, in accordance with the requirements of the Data Privacy Act of 2012.
smsm.ph will never charge a fee for processing a data subject access request unless the request is manifestly unfounded or excessive. In such cases, we will notify you of any applicable fee before proceeding.
The smsm.ph platform is strictly intended for individuals who are 21 years of age or older, in accordance with Philippine gaming regulations. smsm.ph does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account.
If you are a parent or guardian and believe that your child has registered on smsm.ph or provided personal data to the platform, please contact our support team immediately via the Support page so that we can take appropriate action.
The smsm.ph platform may contain links to third-party websites or services, including game supplier interfaces and payment provider portals. smsm.ph is not responsible for the privacy practices of any third-party website or service. We encourage you to review the privacy policies of any third-party services you access through or in connection with the smsm.ph platform.
The inclusion of a link to a third-party website on the smsm.ph platform does not constitute an endorsement of that website or its privacy practices by smsm.ph.
smsm.ph reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the services we offer. When material changes are made, smsm.ph will notify registered players via email or an in-platform notification prior to the changes taking effect.
The revised Privacy Policy will be published on this page with an updated "Last Updated" date. Your continued use of the smsm.ph platform following the publication of any changes constitutes your acceptance of the revised policy. If you do not agree to the revised policy, you must cease using the platform and may request account closure by contacting our support team.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way smsm.ph handles your personal data, please contact our Data Privacy team through any of the following channels:
If you are not satisfied with our response to your data privacy concern, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines. The NPC is the government body responsible for administering and implementing the Data Privacy Act of 2012 and ensuring compliance by personal information controllers operating in the Philippines.
smsm.ph is committed to resolving all data privacy concerns promptly and fairly. We aim to respond to all formal data privacy requests within thirty (30) days of receipt.
Your data is safe with us. smsm.ph is built for Filipino players who value both great gaming and genuine privacy protection. Register today and experience a platform that takes your security as seriously as your entertainment.
Your personal data is protected under the Data Privacy Act of 2012. smsm.ph is strictly 21+ only.